Customer Care

ONE OF THE BEST PARTS OF A NEW HOME IS A NEW HOME WARRANTY

Whether we’re building on your homesite or in one of our popular communities, Schmidt Builders is proud to offer a 12-month warranty on your new home in Southwest Ohio or Northern Kentucky.

Pre-Drywall Walk Through:  A few days prior to drywall, your Schmidt Builders Sales Person will schedule a time for you to walk your home with your community construction supervisor.  At this time, you and your construction supervisor will ensure all electrical items are in place and in the correct locations.

Home Owner Orientation:  Two days prior to closing, you, your sales person, and your construction supervisor will walk your new home.  At this time, we will demonstrate the features of your home and explain the operations.  As well, this is your opportunity to address any concerns you may have regarding your new Schmidt home.

At the time of your closing, in addition to the keys to your new home, you will be given a customer care package that will provide you with your warranty documentation and directions necessary for submitting warranty requests for your Schmidt home and after hours emergencies.

Welcome Home:  Two weeks after closing, our warranty manager will stop by your home to introduce himself.

90 Day Warranty List:  Ninety days after closing, we request that you mail your warranty request items into our office.  You will find your 90-day warranty list form in the warranty package you received at your closing.  Our mailing address is: 9679 Cincinnati-Columbus Road, Cincinnati, OH 45241.

11 Month Warranty List:  Eleven months after closing, we request that you mail any outstanding warranty issues into our office. You will find your 11-month warranty list form in the warranty package you received at your closing. Our mailing address is: 9679 Cincinnati-Columbus Road, Cincinnati, OH 45241.

In the event of an after-hours emergency, refer to your customer care package for a list of names and phone numbers of our major mechanical trade partners.

Purchasing a new home is the largest financial investment that most of us will ever make.  To protect your financial investment requires an investment of your time by performing routine and appropriate home maintenance which will help avoid damage to your home. Click here to download our recommended list of homeowner maintenance tips.

Disclaimer:  Homeowner maintenance tips are a list of suggestions for the care and maintenance of your home.  This is not a complete list of homeowner maintenance items.  Homeowner maintenance is the responsibility of the homeowner. Schmidt Builders is not responsible for homeowner maintenance or normal wear and tear to homes.